WE BELIEVE IN A NATURAL WORLD

QUALITY AND SUPPLIERS

In Lala we are committed to continue offering the best quality products, that’s why all our processes meet the highest quality and nutritional standards, and we look after them since its origin.

THE PRODUCTION PROCESS

[G4-12, G4-PR1]

SUPPLIERS

» We buy directly from manufacturers.
» We give priority to the use of natural ingredients.
» Primary suppliers have certified quality systems.

INGREDIENTS

» Through a standardization process, we guarantee that the products have the ingredients and proportions that are offered to clients.

DEVELOPMENT

» Verification of historical performance assessment carried out by our Quality area.
» Management and needed communication for the ingredients, processes and products for its elaboration.
» Heat treatment for pasteurized and ultra-pasteurized products.

QUALITY ASSURANCE

» In Lala we have a quality system based on proactive engineering platforms, which enables us to manufacture products of excellence that meet the expectations of our customers. Lala’s quality system is certified and approved by the initiative GFSI (Global Food Safety Initiative), recognized and accepted at a global level.

EVALUATION

All our products are submitted to evaluation through all the process:

QUALITY OF OUR PRODUCTS

» Through the fulfillment of high national and international standards we guarantee the quality of all our products.

»We maintain an index of less than one complain per million manufactured products.

» To guarantee the quality and safety of our products, we adhere to the Global Food Safety Initiative (GFSI) in which 17 of our factories are certified.

The 95% of our raw material suppliers are enrolled in the Development and Approval of Suppliers Program.

» Based on NOM 251: “Practices of hygiene for food, beverages or food supplements processes”, we have implemented quality programs in our Distribution Centers.

SUPPLIERS

[G4-12]

In Lala we are aware of the importance of the participation of our suppliers in order to achieve our goals. That is why we work with those who share our philosophy, as well as our sustainability strategy and carry out their operations in an ethical manner.

According to the country of origin of our suppliers, we have the following percentages:

SUPPLIER EVALUATION

We carry out an annual assessment on the basis of environmental criteria such as:

» Automotive: proper disposition of hazardous materials, regulations for the placement of the fuel tank.

» Industrial: review of documentation in accordance with the suppliers as the fulfilment of laws and Official Mexican Standards.

We also urge the implementation of various ethical factors as is the theme of anti-corruption: not gifts, fraud, money laundering, conflict of interest, among others; which is regulated through our Code of Conduct, signed by our suppliers and collaborators.

We have  IBD and RSPO certificates which guarantee the sustainable production of palm oil used in certain products.

SUPPLIERS DEVELOPMENT

We maintain a close relationship with our suppliers through a program that allows the development and the involvement of SMES in Mexico with large companies through an organization called Mexican Competitiveness Center.

At the end of the year 2016, we had a total of 80 SMES providing Lala in consulting programs and diplomas, where large companies that constitute the Mexican Council of Business share their best practices.

We teach the Diploma of Business Intelligence and Organizational Culture that are part of our corporate philosophy.

OUR CONSUMERS

[G4-4, G4-9, G4-DMA]

We work for the customer’s satisfaction that is why we offer you everyday a wide range of healthy, natural and nutritious products that cover the different needs depending on each lifestyle.

Among our portfolio we have star brands such as Lala and NutriLeche, recognized by Brand Footprint Mexico as the most chosen brands by Mexican consumers, occupying Lala the second place as well as NutriLeche which holds the fourth place.

In addition, we have different categories such as milk, drinks and juices, yogurt, desserts, cheeses and creams, always of the highest quality and complying with the highest standards of safety in each of our brands.

LOW SATURATED FAT PRODUCTS, TRANS FACTS, SODIUM AND ADDED SUGARS

[FP6, FP7]

PRODUCTS THAT CONTAIN ADDED NUTRITIVE INGREDIENTS

» The 100% of our milks are added with vitamins, some also with fibers and minerals.

» The 90% of our drinks and juice, are added with vitamin C. The orange juice “Natural´es” maintains its naturalness, without additions.

» The 42% of the total of our desserts, such as Yomi Jelly, are added with vitamin A, C, D, and Zinc.

» The 100% of our food milk and combined milked products are added with vitamins and some with iron.

Through Lala Institute we have a positive impact on nutrition. We guide the improvement of our portfolio nutritional profile, we promote proper a nutrition and encourage scientific research on dairy products and its dissemination in the medical community.

» In 2016 we spoke with 3.700 nutritionists and physicians on scientific information related to the benefits of dairy foods.

NEW PRODUCTS

[G4-4]

We innovate, creating nutritious, fresh, high-quality, delicious and natural products for you.

LET’S TALK ABOUT
LALA 100

LALA 100® Protein

0%
more protein
0%
more calcium

It is the option that can help repair and maintain muscles, as proteins have a key role in this process.

LALA 100® Without lactose
it has an innovative ultrafiltration which enables it to be the only one in Mexico without lactose and without a sweet flavor.

LALA 100® is available in an innovative PET container, the first of its kind used for milk, which resembles vintage glass bottles.

REGULATIONS AND NORMATIVITY

[G4-PR3]

A new standard was introduced in 2015: Frontal Mandatory Labelling, which requires clear information on the products content in terms of total sugars, saturated fat, energy supplied per serving of food and sodium. Since then we have made the change in all our products, fulfilling with all the requirements according to the regulations established by COFEPRIS.